Hamy Terms & Conditions & Privacy Policy

Last updated: August 10, 2025

1. Introduction

These Terms & Conditions ("Terms") and the accompanying Privacy Policy (collectively, "Agreement") govern your use of the Hamy website (hamy.in) and Android application ("App"). The services are operated by Hamy Infotech Private Limited, 263153, Rudrapur, Near Bus Stand 100, Ward 32, Uttarakhand, India ("Hamy", "we", "our", "us").

This electronic record is published pursuant to Rule 3(1) of the Information Technology (Intermediaries Guidelines & Digital Media Ethics Code) Rules 2021 and does not require physical or digital signatures.

By accessing Hamy or creating an account, you confirm that you have read, understood, and agree to be bound by this Agreement. If you disagree with any part, please do not register or use our services.

2. Definitions

• Member / User – Any natural person who accesses Hamy, whether or not registered or paying.
• Service – All features, content, and functionality made available via the Hamy website or App.
• Content – All text, photos, videos, messages, or data posted or transmitted through the Service.
• Minor – Any person under 18 years of age.
• Harmful Content – Content that violates applicable laws, these Terms, or community standards.

3. Eligibility & Age Verification

1. You must be legally competent to contract under Indian law.
2. Minimum age: 18 years (women) or 21 years (men). We strictly enforce age verification.
3. You must provide valid government-issued identification for age verification.
4. You must intend to seek a lawful matrimonial alliance; casual dating or commercial use is prohibited.
5. Zero Tolerance for Minors: Any attempt by minors to access the Service will result in immediate account termination and may be reported to authorities.

4. Child Safety & Protection (CSAE Policy)

Hamy has a strict zero-tolerance policy regarding child sexual abuse and exploitation (CSAE).

Prohibited Content & Activities:

• Any content that sexualizes, grooms, abuses, or otherwise harms children.
• Content that depicts, encourages, or promotes sexual abuse of minors.
• Sharing, requesting, or soliciting sexually explicit imagery of anyone under 18.
• Any attempt to meet, communicate with, or groom minors for sexual purposes.
• Content that facilitates the trafficking or commercial sexual exploitation of minors.

Detection & Enforcement:

• We employ automated systems and human reviewers to detect CSAE content.
• All reported violations are investigated within 24 hours.
• Violations result in immediate account termination and reporting to National Center for Missing & Exploited Children (NCMEC), local law enforcement, and relevant authorities.
• We cooperate fully with law enforcement investigations.

Reporting:

If you encounter any content that may violate our CSAE policy, immediately report it to:

• In-app reporting feature
• Email: meetketanmehta@gmail.com (dedicated safety team)
• Emergency: Contact local law enforcement directly

5. Acceptance & Duration

• These Terms remain in effect while you use the Service.
• You may terminate your membership at any time by emailing meetketanmehta@gmail.com. Refunds are subject to our Refund Policy (Section 16).
• Hamy may suspend or terminate access without notice to protect its interests, those of other Members, or compliance with legal requirements.

6. Enhanced Member Obligations

1. Keep your login credentials confidential; you are responsible for all activity under your account.
2. Provide accurate, current, and complete information. Duplicate, false, or misleading profiles may be removed.
3. Age Verification: You must provide valid government-issued ID for age verification when requested.
4. Use the Service only for lawful purposes; comply with all applicable laws, court orders, and governmental regulations.
5. Enhanced Prohibited Activities:
   • Harassment, hate speech, discrimination, or obscene content.
   • Spamming, chain letters, or unsolicited mass messaging.
   • Posting copyrighted material without permission.
   • Soliciting money, financial information, or personal data from other users.
   • Uploading pornographic, sexually explicit, or inappropriate content.
   • Any content or activity that endangers minors or violates CSAE policies.
   • Impersonation, catfishing, or creating fake profiles.
   • Promoting violence, terrorism, or illegal activities.
   • Sharing contact information in profiles or initial messages (safety measure).
6. Automated scraping, bots, or circumvention of technical measures are forbidden.
7. Reporting Obligation: Users must report suspected violations of these Terms, especially those involving safety concerns.

7. Content Moderation & Safety

Hamy employs comprehensive content moderation including automated systems, human reviewers, and user reporting to ensure platform safety.

• All uploaded content is screened before publication.
• We reserve the right to edit, refuse, or remove any content that violates these Terms.
• Users can report inappropriate content or behavior through in-app reporting tools.
• We maintain detailed logs of user interactions for safety and legal compliance.
• Repeat offenders face permanent suspension.

8. Enhanced Profile Verification

Mandatory Age Verification: All users must verify their age through government-issued ID. Additional verification may include:

• Photo verification to prevent catfishing.
• Phone number verification via OTP.
• Educational/professional credential verification (optional).
• Background checks for premium members (where legally permissible).

Verification documents are stored securely, encrypted, and never shared with other users.

9. Communications Consent & Safety

By registering you consent to receive emails, SMS, calls, and in-app notifications from Hamy and other Members. This consent overrides any DND / NCPR preferences.

Safety Features:

• Initial messages are monitored for inappropriate content.
• Users can block, report, or restrict communications from other users.
• Meeting suggestions include public places and safety tips.

10. Enhanced Disclaimers & Limitations

• While we implement robust verification and safety measures, users should exercise caution and meet in public places.
• Hamy does not guarantee the accuracy of all profile information and users should independently verify details.
• The Service is provided "as is" with continuous improvements to safety and security.
• We are not liable for interactions between Members, but we provide tools and support for safe communication.
• Our liability is limited to the fees you paid to Hamy in the preceding 12 months.

11. Proprietary Rights & User Content

All intellectual property on Hamy is owned by Hamy or its licensors. Users retain rights to their uploaded content but grant Hamy a license to use, display, and process such content for Service provision.

• Users warrant they own all rights to uploaded content.
• Users consent to content being processed for safety screening.
• Hamy may retain certain content for legal compliance and safety purposes.

12. Jurisdiction & Legal Compliance

All disputes are subject to the laws of India and the exclusive jurisdiction of competent courts in Rudrapur, Uttarakhand. We comply with:

• Information Technology Act, 2000 and rules thereunder
• Personal Data Protection Bill (when enacted)
• Google Play Developer Policy
• International child safety regulations

13. Enhanced Indemnity

You agree to indemnify Hamy from claims arising from your use of the Service, violations of these Terms, infringement of laws, or harm to other users resulting from your actions.

14. Safety Resources & Support

• Safety Center: In-app resources for safe online dating
• 24/7 Safety Team: meetketanmehta@gmail.com
• Crisis Support: Links to mental health and crisis resources
• Legal Support: Cooperation with law enforcement when required

15. Transparency Reports

We publish annual transparency reports detailing content moderation actions, safety incidents handled, and law enforcement cooperation (while maintaining user privacy).

16. Refund Policy

• No Refunds for premium subscriptions after Purchase.
• No refunds for terminated accounts due to Terms violations.

17. Amendments

We may modify these Terms with 30 days' notice via email or in-app notification. Continued use constitutes acceptance. For material changes affecting safety or privacy, explicit consent may be required.

Privacy Policy

1. Scope & Legal Framework

This Privacy Policy explains our data practices in compliance with:

• Google Play User Data Policy & Data Safety requirements
• Information Technology Act 2000 and IT Rules 2021
• Global privacy regulations (GDPR, CCPA, etc.)
• Child safety and protection laws

2. Comprehensive Data Collection

A. Information you provide

• Profile Information: name, gender, birth_date, location, district, bio, height, weight, complexion, physical_status, purpose, instagram_handle
• Contact Details: mobile, email, push_token
• Educational & Professional: education, education_details, occupation, employed_in, company_name, job_title, income
• Personal & Family: marital_status, community, caste, subcaste, gotra, manglik, horoscope, family_type, father_occupation, mother_occupation, siblings, family_location, about_family, living_with, on_behalf
• Preferences: age_preference_min/max, height_preference_min/max, caste_preference, education_preference, occupation_preference, location_preference, marital_status_preference
• Media Content: profile_images, videos, photos
• Authentication: password (encrypted)
• Identity Verification: Government-issued ID, age verification documents
• Communication: Messages, support queries, feedback
• Payment: Transaction data (processed securely via payment gateways)

B. Information collected automatically

• Device Information: Device ID, OS version, app version, device model
• Usage Data: Feature usage, clicks, search queries, session duration
• Technical Data: IP address, crash reports, performance metrics
• Location Data: Approximate location (with permission)
• Safety Monitoring: Content analysis for safety and compliance

C. Information from third parties

• Analytics and security service providers
• Age verification services
• Payment processors
• Social media platforms (if linked)
• Marketing attribution data (utm_source)

3. Legal Bases & Enhanced Purpose of Processing

We process your data for:

1. Service Delivery: Account creation, profile matching, communication facilitation
2. Safety & Security: Age verification, content moderation, fraud prevention, CSAE detection
3. Legal Compliance: KYC requirements, law enforcement cooperation, regulatory reporting
4. Customer Support: Query resolution, technical assistance
5. Product Improvement: Feature development, user experience enhancement
6. Marketing: Service communications, promotional content (with opt-out)
7. Business Operations: Analytics, financial reporting, business intelligence

Legal Basis: Consent, contractual necessity, legal obligations, legitimate interests, and vital interests (safety protection).

4. Enhanced Data Sharing & Disclosure

We share data with:

• Other Users: Profile information based on your privacy settings
• Service Providers: Cloud hosting, analytics, payment processing, SMS/email delivery, content moderation, age verification services
• Safety Partners: Child safety organizations, content moderation services
• Legal Authorities: Law enforcement, courts, regulatory bodies when legally required
• Business Transfers: In mergers, acquisitions, or asset sales (with user notification)
• Emergency Situations: To prevent harm or protect safety

We do NOT:

• Sell personal data to third parties
• Share data for advertising purposes beyond our platform
• Provide user data to other dating platforms

5. Enhanced Permissions & Sensitive Data Handling

Sensitive permissions are requested with clear disclosure:

• Storage: Photo/video upload and download

All permissions include just-in-time disclosure and require explicit consent.

6. Enhanced Security Practices

• Encryption: Data in transit (HTTPS/TLS) and at rest (AES-256)
• Access Controls: Role-based access, multi-factor authentication for staff
• Monitoring: 24/7 security monitoring, intrusion detection
• Testing: Regular penetration testing, vulnerability assessments
• Incident Response: Rapid response team for security incidents

7. Enhanced Data Retention & Deletion

Retention Periods:

• Active Accounts: Data retained while account is active
• Inactive Accounts: Automated deletion after 2 years of inactivity
• Deleted Accounts: Complete data erasure within 30 days
• Legal Hold: Extended retention for legal/safety purposes
• Backup Data: Purged from backups within 90 days
• Safety Logs: Retained for up to 7 years for child safety compliance

Account Deletion:

Users can delete accounts via:

• In-app disable/deletion feature
• Web form at hamy.in/deleteaccount
• Email request to meetketanmehta@gmail.com

8. Enhanced User Rights

You have the right to:

• Access: Request copies of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request account and data deletion
• Portability: Export your data in machine-readable format
• Consent Withdrawal: Opt-out of marketing, certain data processing
• Restriction: Limit how your data is processed
• Objection: Object to certain types of processing
• Complaint: File complaints with data protection authorities

Exercise Rights: In-app privacy center or email meetketanmehta@gmail.com (identity verification required)

9. Enhanced Children Protection

• Age Verification: Mandatory government ID verification for all users
• Zero Tolerance: Immediate removal of any accounts identified as underage
• Parental Rights: Parents can report underage accounts
• CSAE Reporting: Automated reporting to NCMEC and local authorities
• Staff Training: Specialized training on child safety and CSAE detection

10. International Transfers & Compliance

Data may be processed globally with appropriate safeguards:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions where available
• Binding Corporate Rules for group companies
• Data localization compliance where required

11. Third-Party Services & Integrations

We work with trusted partners:

• Analytics: Posthog
• Payments: Razorpay
• Communications: Supabase
• Infrastructure: Supabase
• Safety: Third-party content moderation services

All partners are vetted and bound by strict data protection agreements.

12. Contact Information

• Data Protection Officer: Ketan Mehta
• General Privacy: meetketanmehta@gmail.com
• Safety Concerns: meetketanmehta@gmail.com
• Phone: +91 74549 48175
• Address: Hamy Infotech Pvt Ltd, 263153, Rudrapur, Near Bus Stand 100, Ward 32, Uttarakhand, India
• Business Hours: Monday-Friday, 9 AM - 6 PM IST

13. Policy Updates & Notifications

We will notify you of material changes via:

• Email notification to registered address
• In-app notifications and banners
• Push notifications for critical changes
• 30-day notice period for significant changes